Everything you need to know about ordering from Espoir Gifting Studio.
What does Espoir Gifting Studio offer?
We create thoughtfully curated gifts for birthdays, weddings, milestones, holidays, corporate occasions, events, and everyday celebrations.
Can I customize my gift?
Yes. Depending on availability, we can customize the gift selection, packaging, ribbon, message card, and other details to suit your recipient, occasion, and budget.
How do I place an order?
You may order through our website or send us an inquiry through our Contact page for customized and bulk orders.
Do you accept corporate and bulk orders?
Yes. We curate gifts for clients, employees, events, product launches, weddings, and other special occasions. Please contact us for a customized proposal and quotation.
How early should I place my order?
Lead times depend on the quantity and level of customization required. We recommend contacting us as early as possible, especially for bulk orders and peak gifting seasons.
Do you accept rush orders?
Rush orders may be accommodated depending on product availability and our production schedule. Additional charges may apply.
Can I include a personal message?
Yes. You may include a short message for the recipient, which we will place inside the gift.
Do you offer delivery?
Yes. Delivery availability, schedules, and fees depend on the recipient’s location and the size of the order.
What happens if an item becomes unavailable?
If an item is unavailable, our team will contact you before making any substitution. We will recommend a suitable alternative of comparable value and quality.
Can I cancel or change my order?
Please contact us as soon as possible. Once sourcing, customization, or preparation has begun, changes or cancellations may no longer be possible.
What should I do if there is a problem with my order?
Please contact us immediately with your order details and photos of the item received. Our team will review the concern and assist you with the appropriate resolution.
Still have a question?
Send us a message through our Contact page, and the Espoir Gifting Studio team will be happy to assist you.